In-App Voice

Connect customers to your brand – and each other – seamlessly. Ensure every customer interaction is an extension of your brand with in-app calling, and get the pulse on how your business is being received with call recording, smart analytics, and context across channels.

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See how In-App Voice helps businesses like yours succeed

Voice-enabled contact center desktop: Talk to customers within your desktop application

Voice-enable your contact center desktop to make and receive calls—and retain customer conversations—in one place.

• Empower agents to work within one application and gain access to call context
• Quickly add remote agents or contact centers in any region
• Eliminate the need to deploy and configure expensive phones and PBX systems

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App to app calling Control the brand experience

Connect users for voice calls in mobile and browser based applications. - Connect callers without sharing phone numbers - Control the brand experience with voice calling that stays inside the app. - Offer click to call - Connect mobile and browser voice calls over IP

Private voice communication Keep it confidential

Protect customer identities on voice calls to improve privacy and avoid off-platform transactions.

• Protect users’ privacy by connecting them without revealing phone numbers
• Track, record, and analyze calls to gain new insights
• Fallback to PSTN with Private Voice if there’s no internet connection

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Real-time sentiment analysis Deliver the best customer experience

Reference real-time insights and emotions to enable better decision-making, support, and outcomes. - Minimize situations before escalation - Strengthen agent skills faster - Quantify impact of training programs, customer loyalty, and more

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Automatic Speech Recognition

Add voice control and enable easy to use self-service with Automatic Speech Recognition powering Voice Enabled IVRs, Order Submissions and more in over 120 languages.

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WebSockets Integrate with third-party vendors in real time, including artificial intelligence bots.Learn more

Text-to-Speech Scale your calls globally with the ability to speak text to callers in multiple languages and accents.Learn more

Voice Inspector (Beta)

Easily obtain call-quality measurements, perform debugging of calls, and facilitate testing of new voice applications on your platform.

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See how businesses like yours are using APIs today

Healthcare

Education

Retail and Ecommerce

Financial Services

Logistics and Transportation

Travel and Hospitality

How Can You Grow Your Business Using the Voice API?

Check out this interactive infographic experience. Learn more about how your business can leverage the voice channel to connect with customers.

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ARTICLE Communications APIs New (or Improved) Communication Technologies Impacting Business Today

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