**A typical use case: **

• Contract information: Members can access the details of their existing contract via RCS and make changes or additions as required.
• Special offers: New discounts or exclusive promotions are communicated directly via RCS and users can react immediately by clicking on integrated buttons.
• Events and bookings: RCS messages provide information about upcoming classes, workshops or events at the fitness center. With a simple click, members can reserve their place and receive confirmation immediately.

The benefits for customers and companies

The use of RCS offers numerous advantages for fitness centers and their members:

• interactive communication: members can not only read messages, but actively interact, e.g. by retrieving contract details or booking events.
• personalized offers: Thanks to RCS, tailored offers and special promotions can be sent directly to members, significantly increasing the chance of a response.
• increased engagement rates: The multimedia and interactive features of RCS increase the likelihood that members will respond to messages and actively participate in the programs and events offered.
• direct bookings: The ability to book classes or events directly through the messaging system saves time and is especially convenient for clients.

With RCS, fitness centers have a powerful tool at hand to strengthen customer loyalty, improve service and take communication to the next level. The direct and interactive connection to the customer increases satisfaction and significantly improves the fitness experience.